Terms and Conditions


Business Address: CB-5830/1, Caktex Road, Adiyala Road, Rawalpindi
Contact: Phone: 03317175562 | Email: Info.solarissolutions@gmail.com

1. Introduction

Welcome to Solaris Solutions! By accessing or using our products and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you disagree with any part of these terms, you must discontinue use of our services.

2. Scope of Services

Solaris Solutions provides:

  • Solar panels and related components.
  • Installation and maintenance services.

These Terms and Conditions apply to all transactions involving our products and services.

3. Orders and Payments

3.1. Orders

  • All orders are subject to availability.
  • Solaris Solutions reserves the right to cancel orders in cases of payment issues, incorrect pricing, or unforeseen circumstances.

3.2. Payments

  • Payment must be made in full at the time of order confirmation unless otherwise agreed.
  • We accept cash, bank transfers, and digital payments.

4. Installation and Maintenance

  • Installation and maintenance services will be performed as per agreed schedules.
  • Delays caused by external factors (e.g., weather, government restrictions) are not the responsibility of Solaris Solutions.
  • Customers must provide safe and clear access to the installation site.

5. Warranty and Liability

5.1. Product Warranty

  • Solar panels and components are covered by the manufacturer’s warranty. Warranty periods vary depending on the product.

5.2. Service Warranty

  • Installation and maintenance services come with a 3-month service warranty from the date of completion.

5.3. Liability Limitations

  • Solaris Solutions is not liable for damages caused by misuse, unauthorized modifications, or improper maintenance of products.
  • Liability is limited to the value of the purchased product or service.

6. Returns and Refunds

Please refer to our Refund Policy for details on returns, refunds, and exchanges.

7. Intellectual Property

  • All content on our website, brochures, and promotional materials, including text, images, and logos, is the intellectual property of Solaris Solutions.
  • Unauthorized reproduction or distribution of our materials is prohibited.

8. Privacy Policy

  • We value your privacy. Customer information will only be used for order processing, service delivery, and marketing purposes (with consent).
  • We do not share personal data with third parties without your explicit permission.

9. Force Majeure

Solaris Solutions will not be held liable for failure to deliver products or services due to causes beyond our control, including natural disasters, strikes, or government actions.

10. Governing Law

These Terms and Conditions shall be governed by the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts in Rawalpindi.

11. Amendments

Solaris Solutions reserves the right to amend these Terms and Conditions at any time. Updated terms will be communicated through our website or other appropriate channels.

12. Contact Us

For questions or concerns, please contact us:

  • Phone: 03317175562
  • Email: Info.solarissolutions@gmail.com

Thank you for choosing Solaris Solutions. We look forward to serving your solar energy needs!