Shipping Details

Address: CB-5830/1, Caktex Road, Adiyala Road, Rawalpindi
Contact: Phone: 03317175562 | Email: Info.solarissolutions@gmail.com

Shipping Policy

At Solaris Solutions, we strive to ensure a seamless delivery experience for our customers. Below are the details regarding our shipping process.

1. Shipping Areas

We currently deliver to all major cities and regions within Pakistan. For remote areas, delivery options will depend on the availability of courier services.

2. Delivery Timeframes

  • Standard Delivery: Products are typically delivered within 3-7 business days from the date of order confirmation.
  • Express Delivery: For faster delivery, we offer express shipping, delivering within 1-3 business days (additional charges apply).

Note: Delivery times may vary due to factors such as stock availability, holidays, or unforeseen circumstances (e.g., weather conditions).

3. Shipping Charges

  • Standard Delivery: Shipping costs depend on the size and weight of the order and the destination. Charges will be calculated at checkout.
  • Free Shipping: Available for orders above PKR 50,000 (within major cities).
  • Express Delivery: Subject to an additional charge based on courier rates.

4. Order Tracking

  • Once your order is shipped, a tracking number and courier details will be shared via email or SMS.
  • You can track your order through the courier’s website or contact us for assistance.

5. Packaging and Handling

  • All products are carefully packed to ensure safe delivery.
  • Fragile items such as solar panels are shipped with extra protective packaging.

6. International Shipping

At present, Solaris Solutions does not offer international shipping. However, we are working to expand our services in the future.

7. Delivery Terms

  • A valid delivery address and contact number must be provided when placing the order.
  • For installations, our team will coordinate directly with you to schedule delivery and service.

8. Issues with Shipping

If you experience delays, damaged products, or incorrect shipments, please contact us immediately:

  • Phone: 03317175562
  • Email: Info.solarissolutions@gmail.com

We will resolve the issue promptly, including offering a replacement or refund if applicable.

Thank you for choosing Solaris Solutions for your solar energy needs! If you have any further questions about our shipping policy, feel free to reach out.