Privacy Policy

At Solaris Solution Shop, we value the privacy and security of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, email, phone, or in person at our shop.

By using our services, you agree to the practices outlined in this Privacy Policy. If you have any questions or concerns about your privacy, please contact us at info.solarissolutions@gmail.com.

1. Information We Collect

We collect personal information that you provide to us when you:

  • Request a quote for solar products or services
  • Fill out a contact form or email us
  • Make a purchase
  • Request installation or maintenance services
  • Sign up for our newsletter or updates
  • Engage with us on social media or through other communication channels

The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (when making a purchase)
  • Energy consumption details (for tailored solar system recommendations)
  • Business details (for commercial customers)

We also collect non-personal information such as:

  • IP addresses
  • Browser type
  • Usage data (e.g., how you interact with our website)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide products and services: We use your contact information to respond to your inquiries, process orders, schedule installations, and provide maintenance services.
  • To improve our services: We may use your feedback and usage data to improve our products, services, and customer experience.
  • To communicate with you: We may send you emails or phone calls for customer service purposes, updates, promotions, or new product information.
  • To process payments: If you make a purchase, we use your payment information to process transactions securely.
  • To comply with legal obligations: We may use your information to comply with local laws and regulations, such as warranty terms or tax reporting.

3. How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

  • Data encryption (for sensitive information like payment details)
  • Secure servers and firewalls
  • Access control policies to limit who can view or handle your personal information

While we take reasonable precautions to safeguard your data, please be aware that no method of electronic transmission or storage is completely secure.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • With service providers: We may share your personal information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, installation partners, etc.).
  • With legal authorities: If required by law, we may disclose your personal information to comply with legal processes or to protect our rights and interests.
  • With your consent: We may share your data with your explicit consent or direction.

5. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance your experience. These technologies help us understand how visitors interact with our site, allowing us to improve functionality and content.

  • Cookies: Small files stored on your device to remember your preferences and session details.
  • Web Beacons/Pixels: Used to track website traffic and user behavior.

You can control cookie settings through your browser preferences, but please note that disabling cookies may affect your ability to use some features of our website.

6. Your Data Protection Rights

As a customer, you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request that we update or correct any inaccurate information.
  • Deletion: You may ask us to delete your personal information, subject to certain conditions (e.g., legal obligations).
  • Opt-out: You may unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any marketing communication we send you.

To exercise any of these rights, please contact us at info.solarissolutions@gmail.com.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

  • Email: info.solarissolutions@gmail.com
  • Phone: 03317175562
  • Address: CB – 5830/1, Caktex Road, Adiyala Road, Rawalpindi, Pakistan