Refund Policy


Location: CB-5830/1, Caktex Road, Adiyala Road, Rawalpindi
Contact: Phone: 03317175562 | Email: Info.solarissolutions@gmail.com

At Solaris Solutions, we prioritize customer satisfaction and strive to provide high-quality solar panels, components, installation, and maintenance services. Our refund policy is designed to ensure clarity and fairness in case of any issues with your purchase or services.

1. Products Refund Policy

1.1. Eligibility for Refunds

  • Refunds are only applicable to products that are defective, damaged during delivery, or not as described at the time of purchase.
  • The product must be unused, in its original condition, and returned with the original packaging and proof of purchase.
  • Refund requests must be made within 14 days of purchase or delivery.

1.2. Non-Refundable Items

  • Customized solar panels or components tailored to customer specifications.
  • Products damaged due to misuse, improper handling, or unauthorized modifications.

1.3. Inspection and Approval

Once we receive the returned product, it will be inspected. If the product meets the refund eligibility criteria, the refund will be processed within 7-10 business days.

1.4. Refund Method

  • Refunds will be issued via the original payment method or as store credit.

2. Services Refund Policy

2.1. Installation and Maintenance Services

  • Refunds for services will be considered in the following cases:
    • Service was not delivered as agreed upon in the service contract.
    • Service quality is deemed unsatisfactory after a formal review.

2.2. Cancellation

  • Installation or maintenance services can be canceled without penalty 24 hours before the scheduled time.
  • Cancellations made less than 24 hours prior may incur a cancellation fee of up to 20% of the service fee.

2.3. Limitations

  • Services already rendered are non-refundable.
  • No refunds will be issued for delays caused by external factors, such as weather conditions or third-party interferences.

3. Warranty and Replacement Policy

  • All solar panels and components are covered under a manufacturer’s warranty (terms vary by product).
  • Defective products covered by warranty will be replaced rather than refunded, as per the warranty terms.

4. How to Request a Refund

To initiate a refund or return, please contact us via:

  • Phone: 03317175562
  • Email: Info.solarissolutions@gmail.com

Include the following details in your refund request:

  • Your full name and contact information.
  • Proof of purchase (receipt or invoice number).
  • A description of the issue or reason for requesting the refund.

5. Exceptions

  • Refunds will not cover shipping or handling fees unless the return is due to our error (e.g., incorrect product shipped).
  • Any disputes regarding refunds shall be governed by the laws of Pakistan.

We are committed to resolving all refund requests promptly and fairly. Thank you for choosing Solaris Solutions for your solar energy needs.

For further inquiries, please reach out to us using the contact information provided.